Because we keep our guest list intentionally small, we want to make sure every dog is a good match for the setting and for the other dogs in our care.Dogs should:~ Be 18 months or older (well- mannered dogs 12 months and older who are fully house-trained, non-destructive, and able to settle comfortably indoors may be considered).~ Weigh 60 pounds or less~ Be friendly, non-aggressive, and comfortable around other dogs~ Be fully house-trained and fully continent~ Be generally healthy and able to follow a typical adult-dog routine ~ Be able to stay home alone for short periods of up to 4 hours~ Be able to settle without ongoing barking or howling~ Have exercise needs that fit comfortably within our daily routine. PupMont is especially well-suited for senior dogs, shy or sensitive pups, and gentle, easygoing dogs who thrive in a calm, peaceful home environment. It's an ideal retreat for dogs who prefer human companionship, a few friendly canine companions, and a relaxed pace of life over the noise and excitement of a busy pet boarding facility.Dogs don’t have to be shy or sensitive to love PupMont. Happy, confident, playful dogs enjoy our home just as much as those who need a quieter environment. We’re happy to care for senior dogs whose needs are similar to those of most adult dogs, including dogs who take routine medications. We may not be the best fit for dogs who require intensive medical care, injections, overnight medications, frequent or overnight potty breaks, significant mobility assistance, or incontinence management. In those cases, a dedicated high-needs medical boarding provider or senior-dog specialist may be a better match.Very high-energy or working-breed dogs who require several hours of structured exercise or activity each day may also be better suited to a more specialized setting.

You can check our rates here one the bottom of our homepage.

We keep PupMont intentionally small so every dog gets plenty of individualized, one-on-one attention and feels completely at home with us. We host just three dogs at a time, up to four during holidays and peak periods. Once we reserve your dog's spot, we often have to turn away other families requesting those same dates. Because of that, cancellations made after the applicable cutoff are nonrefundable, based on the schedule below. Full payment is required at time of reservation. Services are not confirmed until full payment has been submitted. Cancellation TimelinesRegular Stays: Cancel by Noon at least 3 days before the stay for a full refund. After that, full invoice amount is nonrefundable.Regular Holiday/Peak Stays: Cancel by Noon at least 10 days before the stay for a full refund. After that, full invoice amount is nonrefundable.Special Holidays: Thanksgiving & Christmas/New Year:For special holidays,Cancel by Noon at least 21 days before check-in for a 100% refund of all amounts paid.Cancel after that deadline but by Noon at least 14 days before check-in for a refund equal to 50% of the total reservation amount.Cancellations made after Noon 14 days before check-in are nonrefundable.

We take introductions and group compatibility seriously and use a thoughtful, individualized approach based on each dog’s temperament, comfort level, and social style. Our process includes pre-screening, Meet & Greets, careful observation of body language, and management tools such as baby gates and, when appropriate, parallel walks. You can read more about our philosophy and detailed introduction process in our blog post: Calm, Safe Dog Introductions— And How We Handle Them at PupMont

For first-time guests booking a stay of 5 nights or longer, we require a one-night trial stay beforehand. The trial gives your dog a chance to become familiar with our home and routine, and it also gives us the opportunity to see how they settle in, interact with the other dogs, and adjust to our small-group environment.Because PupMont hosts only a few dogs at a time, making sure each dog is a good fit is important to maintaining a calm, comfortable experience for everyone. We may also require a trial stay for shorter bookings when we're not sure about fit.Trial stays are charged at our regular boarding rate and are non-refundable after the stay regardless of outcome.

Rather than using kennels, we allow the dogs to roam freely together inside our home, including during the brief periods when we occasionally step out (for up to four hours).Safety is our top priority, so every dog is carefully screened and completes a meet-and-greet before their stay. Once they arrive, we conduct a careful introduction (read the FAQ: "How do you handle introductions and group dynamics at PupMont?") and closely monitor their interactions before determining how much freedom they receive when unsupervised. If the dogs are getting along well, they roam freely together. If we notice any tension, we separate them using a baby gate or separate rooms, whether we are home or away. In over two years of boarding, friction between dogs has only occurred twice.We exclusively accept non-aggressive dogs and are intentional about which dogs we pair together, continually adjusting their setup based on how they get along once they're here.

We monitor each dog closely and will contact you promptly if we notice any changes in health or behavior. If we are unable to reach you, we will contact the emergency contact(s) listed on your profile. If neither you nor your emergency contact is reachable, your signed service agreement authorizes us to act on your behalf, including transporting your dog to emergency veterinary care and making necessary decisions in your absence. We are Pet CPR certified and committed to proactive, attentive care at all times.For added peace of mind, we're within 15 minutes of excellent 24-hour emergency hospitals. *Coordination and transportation fees: $100 per hourFor veterinary transportation and coordination and waiting times during veterinary emergenciesFees will be billed in 15-minute increments with a one-hour minimum.

Since we care for dogs in our home, we ask that each pup should arrive clean, recently bathed (preferably within the past 7 - 10 days,) and free of fleas or strong odors.If a your dog arrives excessively dirty, soiled, greasy, or with a strong odor we may opt to give them a bath and blow-dry or arrange appropriate hygiene or grooming services. The fees for baths vary by dog size and can be found in the FAQ: "WHAT ARE THE CURRENT FEE SCHEDULE IN THE PET CARE SERVICES AGREEMENT?"

Pupmont is a registered LLC and a proud member of Pet Sitters International (PSI). For your dog's safety, we are pet CPR Certified through PSI. We hold a business license with the City of San Mateo, and are fully insured through Business Insurers of the Carolinas, with liability coverage up to $1 M.

For your convenience, we have flexible drop-off and pickup times to fit in with your schedule. With no fixed drop-off or pickup windows, you can arrive anytime between 8:00 AM to 7:00 PM, by appointment Monday through Sunday. Scheduling arrivals and departures helps us give your dog a relaxed welcome and keep a comfortable routine for everyone staying with us.For travel plans that need a little flexibility, early and evening appointments may be available with advance approval.Appointment timeFee7:00 AM to before 8:00 AM, drop-off only$358:00 AM to 7:00 PM, drop-off or pickupNo appointment feeAfter 7:00 PM through 9:00 PM, drop-off or pickup$35The $35 fee is per appointment, not per hour. Appointments are not available before 7:00 AM or after 9:00 PM so our household and canine guests can enjoy their rest.Your boarding period and extended careEach boarding night includes 24 hours of care beginning at your confirmed drop-off time. If you need a little extra time, the first two hours are on us. Longer extensions are charged as follows:Additional timeChargeUp to 2 hoursComplimentaryMore than 2 hours through 7 hours50% of the applicable nightly rateMore than 7 hours100% of the applicable nightly rateA full additional boarding charge includes another 24-hour care period. Pickup still needs to be arranged within our available appointment hours. If your dog stays beyond that additional period, the same extended-care tiers apply again.If your plans changeNot sure of your exact arrival time? Give us your best estimate when booking, and keep us posted as your plans come together. We know flights get delayed and travel days don’t always go as expected. We’ll do our best to accommodate a revised appointment and confirm what’s available.There’s no separate rescheduling fee. If your revised appointment stays within regular hours and the same extended-care tier, your price stays the same. Otherwise, the applicable care or appointment charge applies.You won’t pay overlapping pickup feesIf both extended care and the $35 evening pickup fee apply, you pay only the higher charge. A full additional boarding charge also replaces any lower extended-care charge and overlapping evening pickup fee.An approved early or evening drop-off is a separate appointment and may carry its own $35 fee.If you can’t pick up by 9:00 PMYour pup will settle in for another night with us, and we’ll arrange a pickup time the following day. Please let us know as soon as you expect a delay.The full additional nightly rate applies and includes another 24 hours of care. If your scheduled pickup already puts you in the 100% extended-care tier, that overnight stay is already included. If you were in the 50% tier, your charge increases to 100%, rather than adding another full nightly charge. No evening pickup fee is added.For example, a Monday 10 AM drop-off and Tuesday 6 PM pickup already requires the 100% extended-care rate. That covers care through Wednesday at 10 AM, so staying Tuesday night would not cost extra. Pickup must still be at an approved appointment time.

For everyone’s safety, we require dogs be up-to-date on these required vaccinations:   • Rabies • DHPP (Distemper, Hepatitis/Adenovirus, Parvovirus, Parainfluenza) • Bordetella (Kennel Cough) Proof of vaccinations will be required.

Contract Fee ScheduleThe Contract Fee Schedule below lists the current rates for fees referenced in the PupMont Pet Care Services Agreement that are not otherwise stated directly in the Agreement or elsewhere on this website. Please refer to the Agreement for the complete terms and circumstances under which each fee applies. Rates are current are subject to change.Off-Hours Convenience Fee: $35Rebooking Credit Administrative Fee: $25Supplies Run Fee: $35Transportation & Support: $100 per hour with a one-hour minimum; billed in 15-minute increments thereafter.Special or Extra Care beyond normal boarding services: For example: Complex medication management or injections - Daily brushing for long hair or double-coated dogs - Hand-feeding - Mobility assistance - Incontinence care: frequent and/or overnight potty breaks, etc. Case-by-case pricing because every case is different. (We do not usually provide medical type boarding, but occasionally, we may board a dog who turns out to need extra care.)Necessary Hygiene Care for dogs who arrive with a strong or unpleasant odor, are visibly soiled, or otherwise require bathing or cleaning: Small (up to 15lbs ) From $45 Medium (16 to 35lbs ) From $60 Large (36 to 60lbs ) or double coat From $75*For heavy soiling, repeated cleanup, difficult handling, thicker coats, or substantial additional care, an extra charge will be applied.Transportation & Coordination: $100 per hour

Prepare for your pup's PupMont Staycation. What to pack and what not to pack.

2026  – 2027 PEAK PERIOD/HOLIDAY SCHEDULE* A Holiday Rate applies to the following holidays. Labor Day:  September 4 – 7 (Fri – Mon) Thanksgiving:  November 25 – 29 (Wed – Sun) Christmas and New Year’s:  Dec 20 – Jan 2, 2027 Martin Luther King Jr. Day:  January 15 – 18  (Fri – Mon)            Presidents’ Day Weekend: February 12 - 15  (Fri – Mon)            Spring Break and Easter Peak Period:  March 26 –  April 18            Memorial Day Weekend:  May 28 – 31 (Fri – Mon)            Independence Day:  July 2 – 5 (Fri – Sun)             Labor Day:  September 3 – 6 (Fri – Mon)            Thanksgiving:  November 24 – 28 (Wed – Sun) 2027            Christmas and New Year’s:  Dec 20 – Jan 2, 2028Please see the cancelation policy on the FAQ page