We’re best suited for adult and senior dogs who are friendly, fully house-trained, and comfortable in a quiet home setting with a small group of other pups. Dogs must non-aggressive, generally healthy, and able to be left alone for short periods (up to 4 hours). We’re not a good fit for dogs with ongoing barking or howling that are difficult to settle. Dogs must be fully continent, as we’re not equipped to provide incontinence care.

Although we love puppies and senior dogs, we only host dogs 12 months and older. We accept relatively healthy seniors whose daily needs are similar to those of most adult dogs, aside from routine medications. Dogs requiring intensive medical care, frequent or overnight potty breaks, injections, overnight medications, mobility issues, or incontinence management may be a better fit with a dedicated high needs medical boarding provider.

We don’t generally require a trial stay. In some cases, if we’re unsure about a dog’s fit after the meet-and-greet, we may recommend an overnight trial stay to make sure everyone is comfortable before a longer booking. You are also welcome to request a trial stay if it would help your dog feel more comfortable. Trial stays are billed at the full overnight rate and are non-refundable.

We monitor each dog closely and will contact you promptly if we notice any changes in health or behavior. If we are unable to reach you, we will contact the emergency contact(s) listed on your profile. If neither you nor your emergency contact is reachable, your signed service agreement authorizes us to act on your behalf, including transporting your dog to emergency veterinary care and making necessary decisions in your absence. We are Pet CPR certified and committed to proactive, attentive care at all times. For added peace of mind, we're within 10 minutes of excellent 24-hour emergency hospitals.

Since we care for dogs in our home, we ask that each pup should arrive clean, bathed within the past 14 days, and free of fleas or strong odors.

A 50% deposit is required to hold your booking. (If the visit is 2 days or less, 100% of payment is due.) For non-holiday stays, please cancel by 12:00 noon at least 3 days before the stay for a full refund. For holiday stays, cancel by 12:00 noon at least 10 days in advance. After these deadlines, the deposit is non-refundable due to limited availability and difficulty of rebooking. The remaining balance is due 7 days before the stay. We strongly recommend planning carefully before booking

Pupmont is a registered LLC and a proud member of Pet Sitters International (PSI). For your dog's safety, we are pet CPR Certified through PSI. We hold a business license with the City of San Mateo, and are fully insured through Business Insurers of the Carolinas, with liability coverage up to $1 M.

We take introductions and group compatibility seriously and use a thoughtful, individualized approach based on each dog’s temperament, comfort level, and social style. Our process includes pre-screening, Meet & Greets, careful observation of body language, and management tools such as baby gates and, when appropriate, parallel walks. You can read more about our philosophy and detailed introduction process in our blog post: Calm, Safe Dog Introductions— And How We Handle Them at PupMont

Our standard drop-off and pick-up hours are between 8:00 AM and 7:00 PM. We can sometimes accommodate late pick-ups until 9:00 PM for a $25 fee; however, we do not schedule pick-ups or drop-offs after 9:00 PM. If you are unable to pick up your dog by 9:00 PM, they will stay overnight with us and be picked up the following day during regular pick-up hours.

For everyone’s safety, we require dogs be up-to-date on these required vaccinations:   • Rabies • DHPP (Distemper, Hepatitis/Adenovirus, Parvovirus, Parainfluenza) • Bordetella (Kennel Cough) Proof of vaccinations will be required.

Here’s a list for you to prepare for your pup’s overnight stay. Please label all items with your dog’s name as there may be other dogs staying with us at the same time.    •    Enough of their regular food to last for your dog’s stay, plus a couple extra portions in case of travel delays.    •    Please don’t bring full-size food bags. Space is limited, and this helps keep everything fresh, clean, and organized.   •    Optional: Your dog’s favorite treats (we also have a variety of high-quality, healthy treats available).   •    All medications and supplements clearly labeled with your dog’s name and instructions. Please include extra dosages in case of travel delays.   •    Secure collar with ID tag attached (required even if your dog usually wears only a harness for walks).   •    During your dog’s stay, we’ll attach a temporary AirTag to their collar for added safety.   •    No need to bring bowls, poop bags, toys or treats (unless desired). We have clean bowls, healthy treats and plenty of toys for fun and enrichment. •    No need to bring a dog bed, unless you prefer to. We provide premium orthopedic memory foam Casper dog beds for joint support and truly restful sleep.   •    Lastly, feel free to bring along any other items that you believe will help your pet feel more at ease, whether it's a special treat, their own blanket, or even a piece of clothing with your scent on it. We want your dog to feel as comfortable and relaxed as possible during their stay with us, so anything that reminds them of home is always welcome!

2026 PEAK PERIOD/HOLIDAY SCHEDULE New Year’s Day:  Jan 1 – Jan 2 Martin Luther King Jr. Day:  January 16 – 19  (Fri – Mon)             Presidents’ Day Weekend and Lunar New Year: February 13 – 18              Spring Break and Easter Peak Period:  March 27 –  April 12             Memorial Day Weekend:  May 22 – 25 (Fri – Mon)             Independence Day:  July 3 – 5 (Fri – Sun)              Labor Day:  September 4 – 7 (Fri – Mon)             Thanksgiving:  November 25 – 29 (Wed – Sun)             Christmas and New Year’s:  Dec 20 – Jan 2, 2027